Shipping Policy

At ArtsFlower, we are committed to delivering your art safely and efficiently. Below is our official shipping policy for all orders placed on our website.

1. Coverage Area

We deliver to all customers who place orders on our official website https://artsflower.com/, with home delivery available nationwide.

2. Shipping Method & Fees

  • Shipping is provided through a trusted third-party courier.

  • A flat shipping fee of 30,000 VND applies to each order.

  • All shipping fees will be confirmed with the customer before payment and dispatch.

3. Delivery Time

  • Estimated delivery time: 1–3 business days depending on the destination.

  • Delays may occur due to unforeseen circumstances such as weather, traffic conditions, or courier issues.

  • If you have questions about your shipment, please contact our hotline for support.

4. Responsibility During Delivery

  • ArtsFlower takes full responsibility for the condition of the product during delivery.

  • Customers must inspect the goods upon receipt. If any damage or issue is detected (scratches, dents, incorrect items), please notify the delivery staff and contact our customer service immediately.

  • Once you sign for the package without any note, we are not responsible for claims of damage or incorrect products afterward.

  • If you choose your own shipping service, you will bear full responsibility for the goods during transit, including all related costs or damages.

5. Additional Conditions

  • Any tolls, access fees, or parking charges at your location are to be covered by the customer.

  • We only deliver to the recipient listed in your order. If the recipient changes without proper verification, we reserve the right to cancel delivery and request pickup from our location.

  • We may refuse delivery to unclear addresses or locations that are inaccessible, unsafe, or in remote mountainous areas.

  • In force majeure situations (natural disasters, road blockages, bridge failures, etc.), ArtsFlower will not be liable for delays or undelivered packages.

  • If the customer refuses delivery after successful shipping due to personal reasons, the customer will be responsible for the return shipping fee.

  • For large or heavy items delivered to locations without elevators, we kindly ask for your assistance in receiving the item.

  • Delivery schedules may be adjusted during public holidays or special events with restricted transportation. We will contact you in such cases to confirm a revised delivery time.